Webinar

CMS Just Hit Reset on Stars—Are You Ready for What Comes Next?

12/18/2025 18:00:00 UTC   |   60 mins

CMS’ newly proposed CY 2027 rule fundamentally restructures the Medicare Advantage Star Ratings: removing 12 measures, eliminating the long-anticipated equity reward, adding new behavioral health requirements, and placing nearly 40% of program weight on CAHPS and HOS by 2029.

The result? A market reset. Our modeling shows that if these changes had applied to 2026 Stars, 89% of contracts would have lost points and $1.3B in Quality Bonus Payments would evaporate.

In this webinar, Press Ganey experts break down what the new Stars landscape means for your plan. Learn how to prepare for a world where clinical outcomes, member trust, and behavioral health performance determine who wins and loses.

Register now

What you will take away

  • Understand the real impact of CMS’ proposed rule Learn what the removal of 12 measures, elimination of EHO4all, and new behavioral health measure mean for your contract’s performance and financials.

  • Why volatility—and opportunity—will define the next Stars era See modeling that reveals how scores could swing under the new math and how leading plans can stabilize performance.

  • The strategic blueprint MA plans need now Get actionable guidance on redesigning Stars strategy around clinical outcomes, member experience, trust-building, and real-time analytics—before the 2027 measurement year hits.

Featured speakers

David Shapiro

David Shapiro
SVP, GM - Health Plans
Press Ganey

David Shapiro is the Senior Vice President and General Manager of Member Experience, where he leads a team dedicated to advancing solutions, analytics, and insights aimed at enhancing the quality, experience, and retention of health plan members. With a 25-year career marked by a focus on health plan member experience, David’s successful track record includes significantly improving consumer and provider satisfaction, net promoter scores (NPS), and Star Ratings during his leadership at UnitedHealthcare as Chief Experience Officer. His broad skillset spans consumer and provider experience, managed care experience strategy, engagement marketing, consumer data, and customer relationship management.
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Mick Twomey

Mick Twomey
VP, GM - Stars
Press Ganey

Mick Twomey is Vice President and General Manager at Press Ganey, where he leads the Stars Analytics platform and strategic initiatives in the Stars Center of Excellence. He joined through the acquisition of Hyperlift, where he served as CEO and co-founder to launch Stars Monitor, the leading analytics platform for Medicare Advantage Stars performance. Known for his customer-first approach and ability to translate data into action, Mick brings deep experience helping health plans improve quality, navigate regulatory complexity, and drive measurable outcomes.

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Jessica Assefa

Jessica Assefa
Partner, Strategic Consulting
Press Ganey

Jessica is a nationally recognized expert in Medicare Advantage Star Ratings, with more than 20 years of experience driving quality improvement across payer and provider settings. At Press Ganey, she leads Stars strategy consulting, guiding health plans to elevate member experience, meet regulatory goals, and improve performance. With deep knowledge of Medicare, Medicaid, and dual-eligible programs, she empowers clients to navigate complexity with confidence and achieve sustainable results.

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Mr John Doe

Mr John Doe
Chief Story Teller4
ABC Corporation Ltd

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Mr John Doe

Mr John Doe
Chief Story Teller5
ABC Corporation Ltd

Aliquam a risus et purus imperdiet fringilla in nec odio. Nullam malesuada, ipsum sit amet mollis sollicitudin, neque nisi congue mi, vitae fringilla sapien enim vitae risus. Nam accumsan congue nisi. Maecenas urna ligula, tristique non ullamcorper ac, efficitur sit amet velit. Donec vestibulum cursus eros, vel feugiat arcu interdum vestibulum.

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Mr John Doe

Mr John Doe
Chief Story Teller6
ABC Corporation Ltd

Aliquam a risus et purus imperdiet fringilla in nec odio. Nullam malesuada, ipsum sit amet mollis sollicitudin, neque nisi congue mi, vitae fringilla sapien enim vitae risus. Nam accumsan congue nisi. Maecenas urna ligula, tristique non ullamcorper ac, efficitur sit amet velit. Donec vestibulum cursus eros, vel feugiat arcu interdum vestibulum.

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