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Featured speakers:

Deirdre Mylod

Deirdre Mylod
Executive Director, Institute for Innovation, SVP, Research & Analytics, Press Ganey

In a joint role as Executive Director, Institute for Innovation, and Senior Vice President, Research & Analytics at Press Ganey, Deirdre is responsible for advancing the understanding of the entire patient experience, including patient satisfaction, clinical process, and outcomes. Mylod partners with leading healthcare providers to study and implement transformative concepts for improving the patient experience.

Phil Shaw

Phil Shaw
Director of Patient Relations, Rush University Medical Center

Phil serves as Director of Patient Relations at Rush, leading the Patient Experience Team to enhance both patient and provider experiences. With over 20 years of experience in healthcare and operations, he focuses on driving meaningful improvements in care and service delivery. 

Ildemaro González

Ildemaro González
Chief Diversity, Equity and Inclusion Officer, Rush University Medical Center

With over 20 years of global DEI experience, Ildemaro González has led transformative inclusion initiatives at Emory Healthcare, Dana-Farber Cancer Institute, and the American Cancer Society. A native of Venezuela, he holds an MBA from Georgia State University and a BBA from Universidad Católica Andrés Bello.

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