Webinar

Press Ganey High Reliability Learning Series Webinar: High Reliability Learning Systems

60 minutes

Patient safety reporting systems identify, collect, report, and analyze safety events and near misses.

To be optimally effective, these programs must be part of a comprehensive learning system built on the principles of high reliability in which safety events are seen as opportunities for improvement. Such patient safety reporting systems use data to inform action, include reliable feedback loops to enable learning and improvement, and can measure their own impact.

Join Press Ganey's Dr. Tejal Gandhi, Chief Safety and Transformation Officer, and Ardent Health's Stephanie Hogberg, AVP Patient Safety, and Tom Hopkins, Director, Patient Safety, for a timely and practical discussion on building a robust safety event detection system that optimizes learning and improvement in patient safety.

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Featured speakers:

Tejal Gandhi, MD, MPH, CPPS
Chief Safety and Transformation Officer, Press Ganey

As Chief Safety and Transformation Officer, Dr. Gandhi, MPH, CPPS is responsible for improving patient and workforce safety, and developing innovative healthcare transformation strategies. She leads the Zero Harm movement and helps healthcare organizations recognize inequity as a type of harm for both patients and the workforce. Dr. Gandhi also leads the Press Ganey Equity Partnership, a collaborative initiative dedicated to addressing healthcare disparities and the impact of racial inequities on patients and caregivers. Before joining Press Ganey, Dr. Gandhi served as Chief Clinical and Safety Officer at the Institute for Healthcare Improvement (IHI), where she led IHI programs focused on improving patient and workforce safety.

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Stephanie Hogberg, RN, MS
AVP Patient Safety, Ardent Health

Stephanie Hogberg is a seasoned Registered Nurse with a passion for Quality and Patient Safety. Currently serving as the Assistant Vice President of Patient Safety at Ardent Health Services, Stephanie has built an extensive career in healthcare, starting as a Cardiovascular Nurse and progressing through various roles in house supervision, risk management, emergency preparedness, and quality patient safety. With a Master’s degree in Healthcare Administration, Stephanie’s expertise lies in understanding the root causes of safety events and implementing strategies to prevent their recurrence. Her dedication to patient safety is evident in her approach to safety event management, where she emphasizes the importance of learning from incidents to foster a culture of continuous improvement. Stephanie’s journey with Ardent Health Services is a testament to her commitment to patient safety, and she will be sharing insights on this journey in her presentation.

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Tom Hopkins
Director, Patient Safety, Ardent Health

Thomas Hopkins is a retired Marine Corps Gunnery Sergeant with a specialized background in Marine Corps aviation logistics and over seventeen years of expertise in Continuous Process Improvement. Throughout his career, he has developed a strong proficiency in Lean Six Sigma and Theory of Constraints, which he has effectively used to improve organizational performance. As the Director of Patient Safety at Ardent Health Services Patient Safety Organization, Thomas has been instrumental in developing and implementing the Patient Safety Event Analysis (PSEA) process.

This initiative has enhanced the organization’s ability to systematically analyze patient safety events and identify areas for improvement, resulting in more effective prevention strategies. In his role, Thomas has also led the transition to the Press Ganey High Reliability Platform (HRP). His efforts in integrating HRP with EPIC have streamlined event reporting processes, increasing the volume of reports and yielding more actionable insights, significantly strengthening the organization’s safety culture.

Thomas will be co-presenting with Stephanie Hogberg, offering insights into their organization’s patient safety journey. Their presentation will highlight the evolution of harm classification, the critical role of leadership in fostering a culture of safety, and the practical application of high-reliability principles alongside Lean Six Sigma and Theory of Constraints methodologies in healthcare. Drawing on his extensive experience in Marine Corps aviation logistics and process improvement, Thomas brings a disciplined and strategic perspective on how leadership and innovation can drive significant enhancements in patient safety and organizational effectiveness.