Join Press Ganey’s Chief Safety and Transformation Officer Dr. Tejal Gandhi, MPH, CPPS, and Northeast Georgia Health System’s Larry Dudas, MD, Vice President Medical Affairs, and Scott Crowley, J.D., Ph.D., Director of Enterprise Risk and Sr. Counsel for a timely and practical discussion on communication and resolution following patient safety events—an increasingly critical focus area for healthcare organizations under CMS’s Patient Safety Structural Measure (PSSM).
This session will feature leaders from Northeast Georgia who will share their best-in-class approach to disclosure and transparency. You'll hear how their clinically-driven process, engaged physician champions, and proactive communication practices not only support healing and trust but also align with evolving federal expectations.
We’ll also highlight best practices organizations can use to strengthen their own communication and resolution programs—building internal capacity and ensuring compliance with CMS requirements around disclosure to patients and families.
After attending, you'll be able to:
- Explain key components of an effective communication and resolution program, and how they align with CMS’s Patient Safety Structural Measure (PSSM).
- Describe Northeast Georgia Medical Center’s industry-leading approach to disclosure, including the role of physician champions and clinically driven Communication and Resolution.
- Identify tools and consulting strategies available to support implementation of Communication and Resolution Principles and Programs in healthcare settings.
