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Featured speakers:

David Shapiro

David Shapiro
SVP, GM - Member Experience, Press Ganey

David Shapiro is the Senior Vice President and General Manager of Member Experience, where he leads a team dedicated to advancing solutions, analytics, and insights aimed at enhancing the quality, experience, and retention of health plan members. With a 25-year career marked by a focus on health plan member experience, David’s successful track record includes significantly improving consumer and provider satisfaction, net promoter scores (NPS), and Star Ratings during his leadership at UnitedHealthcare as Chief Experience Officer. His broad skillset spans consumer and provider experience, managed care experience strategy, engagement marketing, consumer data, and customer relationship management.

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Michael Foytik

Michael Foytik
VP of Analytics and Innovation, Press Ganey

Mike has spent the past 37 years studying the health care market and the health insurance industry in particular as a market researcher.  As the VP of Analytics and Innovation at Press Ganey, he works directly with the Data Scientists and Research Analysts on a regular basis and consults with the Sales, Marketing and Product Development teams within PG.  He also partners directly with many PG clients to address their most challenging analytical and research needs.

Mike’s expertise in questionnaire design, data collection methodologies, response rates, statistical modeling, market segmentation and other complex data analyses is put to use on a daily basis at Press Ganey.  He creates special tools and insights for Press Ganey’s regulatory programs like oversampling recommendations for all CAHPS surveys and the Health Outcomes Survey (HOS).  Mike works closely with clients and internal PG teams to find improvement opportunities that will maximize satisfaction and loyalty scores, engage health plan members and overcome the latest obstacles to 5-Star performance.

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