Join Press Ganey’s health plan and analytics leaders for a comprehensive review of our national Book of Business insights.
This annual webinar offers health plans a unique opportunity to benchmark performance, uncover trends across lines of business, and walk away with actionable strategies that top-performing plans use to close experience gaps and boost Star Ratings.
From CAHPS response rate trends to regulatory changes and evolving member expectations, this session equips health plans with a forward-looking view to drive meaningful results in 2025 and beyond.
After attending, you will be able to:
- Benchmark performance across Medicare, Medicaid, and Commercial lines of business using Book of Business trends in CAHPS and Stars performance.
- Identify emerging drivers of member satisfaction—including cost, customer service, and access—and understand how top-performing plans are addressing them.
- Apply proven strategies from high-performing health plans to improve survey scores, member engagement, and regulatory performance heading into 2026 Stars and beyond.
