In a healthcare landscape reshaped by evolving expectations and complex care journeys, trust is more vital than ever. Join us for an exclusive webinar as we unveil key insights from Press Ganey’s analysis of 10.5 million patient encounters in 2024. This expansive dataset uncovers the factors that truly drive patient loyalty, from the power of clear communication and engaged teams to the measurable impact of psychological safety and equitable care.
You'll discover where experience is improving, where disparities persist, and how the most trusted healthcare organizations are delivering consistent, high-quality care that meets patients where they are. Whether you're focused on inpatient transformation, outpatient growth, or system-wide integration, this session will equip you with actionable strategies to build trust, close equity gaps, and elevate the care experience.
Don't miss this opportunity to benchmark your performance, explore emerging trends, and get a blueprint for improving reliability, coordination, and outcomes.
By the end of this webinar, attendees will be able to:
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Summarize national patient experience trends across 10.5 million encounters and identify shifts in Likelihood to Recommend (LTR) scores.
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Recognize the role of teamwork and psychological safety as key drivers of experience.
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Understand how to use data insights to prioritize areas for improvement and focus efforts where they will have the greatest impact.
