Consistent, purposeful leader rounding is a powerful driver of patient experience and high reliability in care. In this session, discover how Orlando Health implemented High Reliability Rounding (HRR) to address performance gaps and create a culture of accountability. By standardizing practices and embedding habit-building into daily routines, the team empowered nurse leaders, improved communication, and achieved measurable gains in HCAHPS scores and patient outcomes.
Learn how structured coaching, simulation, and data-driven insights helped sustain these improvements and support long-term system-wide success.
This session is ideal for hospital executives, nurse leaders, and administrators committed to creating a more connected, accountable, and sustainable care environment—one where consistent habits lead to lasting impact.
By the end of this webinar, participants will be able to:
- Identify key strategies to address inconsistent patient experience by leveraging data-driven, evidence-based rounding practices.
- Describe how High Reliability Rounding (HRR) fosters stronger teamwork, communication, and patient connection across care teams.
- Evaluate the impact of HRR on HCAHPS domains and quality patient outcomes.
- Discuss how ongoing coaching reinforces rounding behaviors and supports the long-term sustainability of high reliability practices.
