Press Ganey

Transform daily operations with Press Ganey’s Clinical Operating System

01/28/2026 21:00:00 UTC | 60 mins

Healthcare teams are burdened by the weight of fragmented workflows, inconsistent routines, and competing priorities. Press Ganey’s Clinical Operating System is a tech-enabled management system designed to change that.

In this webinar, you’ll hear from Dr. Jonathan Gleason of Prisma Health, who will share how their team deployed their clinical operating system, which has been internationally recognized by IHI, ECRI, PCAST/White House, as well as creating the system to support an International Daisy Award winner.

The operating system has been deployed across 18 hospitals and achieved measurable results: a 12% increase in team engagement, a 6% rise in Inpatient Likelihood to Recommend, a 57% reduction in serious safety events, and a reduction in cost per case mix adjusted discharge resulting in a swing in operating margin from -1.2% to +6.6%.

Alongside Dan Litwer, Press Ganey’s Chief Growth Officer, the session will explore how this solution can help other systems create a simplified, unified, and branded daily operating model that will transform the experience of giving and receiving care.

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What you will learn

The importance of simplifying and standardizing daily operations through a holistic, tech-enabled management system
How to use real-time operating signals to turn frontline insights into action within 24 hours
How to reinforce best practices and accountability through structured rounding and feedback loops

Featured speakers

Dan Litwer
Chief Growth Officer
Press Ganey

Dan Litwer is Chief Growth Officer at Press Ganey. In this role, he oversees sales and client management, working closely with clients to help them understand what consumers expect, what caregivers need, and what patients experience. Dan has been a trusted adviser to hundreds of healthcare organizations across the nation.

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Jonathan Gleason, MD
Executive Vice President and Chief Clinical Officer
Prisma Health

Jonathan Gleason, MD, is Executive Vice President and Chief Clinical Officer at Prisma Health. In this role, he has enterprise leadership responsibilities for clinical quality, patient safety, clinical integration and optimization, the Prisma Health Medical Group and academics. He led the deployment of Prisma Health’s clinical operating system, called Prisma Pulse, which has been internationally recognized by IHI, ECRI, PCAST/White House, as well as creating the system to support an International Daisy Award winner. Results of this work have recently been published in the NEJM Catalyst Article ‘A Holistic Clinical Operating System for Health System Transformation.’

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