What’s really going on with member sentiment in 2025? Rising costs. Confusing coverage. Viral headlines.
Consumers are frustrated with their health plans—and many are losing trust fast.
Press Ganey’s 2025 Market Insight Survey reveals what members really think about their coverage across Medicare, Medicaid, and commercial plans—and the data paints a clear picture:
- Satisfaction is slipping
- Engagement is uneven
- And a national event may have shaken confidence across the board
In this exclusive webinar, we’ll break down the findings and give you actionable steps to restore trust, deepen engagement, and retain members in a shifting healthcare landscape.
You’ll learn:
- Why and where member satisfaction and Net Promoter Scores (NPS) are declining
- How engagement directly drives—or damages—trust in health plans
- Which demographics are most frustrated (and at risk for churn)
- What health plans can do now to boost clarity, access, and confidence
- Three proven strategies to strengthen the member experience
Don’t miss your chance to hear directly from Press Ganey’s experts on how to respond to rising member discontent—and turn it into long-term loyalty.
