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Featured speakers:

Pranav Desai

Pranav Desai
SVP and General Manager Brand Experience, Press Ganey

Pranav Desai, the Senior Vice President and General Manager of Brand Experience at Press Ganey, boasts over a decade of expertise in local marketing and consumer experience management. Prior to Press Ganey, Pranav was the Chief Product Officer at Reputation.com where he was responsible for leading the product, design, and data science teams and working closely with key clients across healthcare, automotive, and hospitality. Pranav is a leader specializing in the consumer experience (CX) space who loves discovering opportunities in crowded markets and driving growth for his client partners.

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Aaron Clifford

Aaron Clifford
VP Brand Experience, Press Ganey

Aaron is a Vice President of Brand Experience focused on healthcare consumerism and the digital patient experience. In his role, he provides strategic vision and partners with organizations to improve its healthcare consumerism strategy, and improve health systems’ digital access points.

Aaron is a respected leader with over two decades of experience in enhancing consumer experiences and spearheading digital transformation within the healthcare sector. With expertise honed at leading both Fortune 100 companies and innovative startups, Aaron has directed significant technological and marketing initiatives. His strategic vision for HCA Healthcare’s system-wide consumer experience has markedly improved both consumer and patient experiences. 

 

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